The quote “The customer is always right.”, is one whose origins can be traced back as far as the turn of the previous century. Its an ideology that encourages, if not outright demands, that the members of any service industry strive to place a premium on customer satisfaction for the sake of their
Freelancers largely live and die by referrals. Their future work tends to come from people who heard good things about their efforts from previous clients. Most people understand this concept and, unfortunately, there are more than a handful who attempt to exploit it.